Deleting Duplicate Users with Issues attached.

Hi I'm working on cleaning up our Users and we have come across duplicate User Id's for the same person. However when I go to delete the duplicate it won't let me because there are issues attached to this user. Is there a way for me do a bulk update and change the issues to the primary user ID. Or am I stuck doing it manually.


Tina Marie

2 answers

If you have the user right to do bulk updates ('Bulk')+Issues) you could select all issues with the old userid as assignee or reporter and change the assignee or reporter to the new userid (one step for each field to change).

Maybe you have to adapt the workflow, so that changes are possible in all states (e.g. Closed could be not editable).


Yes, this is possible!

1. Select your issues using JQL

2. Click "options" (right side)

3. Click "bulk changes"

4. a wizard opens where you can define the new author/reporter

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