Deleting Duplicate Users with Issues attached.

Hi I'm working on cleaning up our Users and we have come across duplicate User Id's for the same person. However when I go to delete the duplicate it won't let me because there are issues attached to this user. Is there a way for me do a bulk update and change the issues to the primary user ID. Or am I stuck doing it manually.


Tina Marie

2 answers

0 votes
Henning Tietgens Community Champion May 07, 2013

If you have the user right to do bulk updates ('Bulk')+Issues) you could select all issues with the old userid as assignee or reporter and change the assignee or reporter to the new userid (one step for each field to change).

Maybe you have to adapt the workflow, so that changes are possible in all states (e.g. Closed could be not editable).


Yes, this is possible!

1. Select your issues using JQL

2. Click "options" (right side)

3. Click "bulk changes"

4. a wizard opens where you can define the new author/reporter

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

24,516 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you