Deleting Duplicate Users with Issues attached.

Hi I'm working on cleaning up our Users and we have come across duplicate User Id's for the same person. However when I go to delete the duplicate it won't let me because there are issues attached to this user. Is there a way for me do a bulk update and change the issues to the primary user ID. Or am I stuck doing it manually.


Tina Marie

2 answers

This widget could not be displayed.
Henning Tietgens Community Champion May 07, 2013

If you have the user right to do bulk updates ('Bulk')+Issues) you could select all issues with the old userid as assignee or reporter and change the assignee or reporter to the new userid (one step for each field to change).

Maybe you have to adapt the workflow, so that changes are possible in all states (e.g. Closed could be not editable).


This widget could not be displayed.

Yes, this is possible!

1. Select your issues using JQL

2. Click "options" (right side)

3. Click "bulk changes"

4. a wizard opens where you can define the new author/reporter

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

225 views 3 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you