Deleted tickets from Jira databse

I deleted the 80 tickets assigned to me from jira databse using pkey. But the tickets are still showing in my dashboard and can't be removed from there because reference db entry delted. Can any one sugust me how can i remove that tickets which are showing open issues on my name.

1 answer

0 votes

Argh. NEVER change a Jira database while it's running.

I'd be strongly tempted to go back to a backup, because there's a very good chance you've got the deletion wrong.

If you do use SQL on a Jira database, you MUST

  • Stop Jira
  • Back it up
  • Test the backup is valid
  • Run your SQL
  • Restart Jira
  • Re-index it

The best you can do at the moment is re-index it and hope you've got the SQL right enough that you haven't done too much damage. But hang on to the most recent backup - you might need it.

I'm not kidding about this - you can make such a mess of Jira with SQL. Seriously. Don't do it.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,149 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot