It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Deleted comments still showing in issue

Roger Bryan Sep 22, 2017

I'm having an issue where comments that I delete from an issue are being recorded on the thread as a change.  I can not seem to fully delete them.  I'm the project admin and need to remove comments from one of our developers.  Can anyone help?JIRA Comment Change Log Issue.png

1 answer

0 votes
Branden McElveen Atlassian Team Sep 25, 2017

Hi Roger,

This has come up a few times in the past.  I would take a look at the Communities posts Solved: Is it possible to delete History records of an issue like the deletion of comments and  Is there any way to delete a revision in the issue history?


While it's not recommended you may delete items from issue history, as long as you delete the proper entries from the changegroup table and the changeitem table.  You can review the Database Schema to construct the queries or work with your dba to construct the queries.

In addition, I would make sure to backup JIRA and test any changes in a test instance before attempting to make these changes in production.

Cheers,

Branden

Roger Bryan Sep 25, 2017

Branden,

Thank you for your response.  I've never accessed the database for our platform.  We've been using JIRA for 2 years and this function just got turned on.  How do I turn it off?

Is the only way to remove these comments through the database?  Any resource on how to access this?

 

Roger

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Jira

Try Jira Cloud for Outlook: Organize your work without leaving your inbox

Hi Atlassian community, My name is Max and I work on the product integration team at Atlassian. I am pleased to announce the early access program for the Jira Cloud add-in for Outlook. This add-in...

2,684 views 6 15
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you