Delete system administrators created by addons

Anna Holmgren July 21, 2014

I've tried out a couple of add-ons on my JIRA OnDemand instance, but decided to remove them. Now I'm left with two users that I can't remove because they are system administrator group:

Gantt Chart Project for JIRA - OnDemand (addon_com.soyatec.jira.plugins.jira-ganttchart-project) and Aha! Product Roadmaps (addon_io.aha.connect)

How do I get rid of them? Both plugins have been disabled, unsubscribed to and finally uninstalled. I've also tried installing/uninstalling the plugins again to see if something went wrong the first time around.

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Luciano Fagundes
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 21, 2014

Anna,

Since on On-Demand you don't have system administrator privileges you won't be able to remove those users, although, if you open a support ticket (http://support.atlassian.com) to On-Demand project, they'll be able to do so for you.

There is a similar answer for this matter: https://answers.atlassian.com/questions/314271/removing-system-administrator

Hope it helps!

Cheers

Luciano Fagundes

Anna Holmgren July 21, 2014

Thank you, I will do that.

danielpoft January 17, 2018

That makes no sense. We cannot manage the users that can access the aplicacion that has our private data? 

Like Markus Müller likes this
Ramzi Maalej September 21, 2018

We should be able to delete system users that we left off from the addons. This is very limiting.

Like Markus Müller likes this
Eugene D Bethel December 10, 2018

This needs to be changed to allow Site admins the ability to remove system users. Especially for those "users" that were added by an add-on.

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