Delete User from Jira


We have had an employee leave and I need to delete him from Jira. When I go to delete user it blocks me because he is linked to issues

Is there a quick way of removing the association of the user so his account can be removed? I'm hoping I don't have to edit all the issues individually to achieve this?

2 answers

0 votes

No, you need to edit all the issues if you're determined to remove a user, including deleting all the user's comments.

Most of us don't bother - the standard procedure is to remove the user from all groups and roles, which means they won't be assignable, and won't take up any licence seats, but you'll preserve their history (Some places in Jira look odd and uninformative if you delete users who have assigned/reported/commented issues, and others downright break)

I also strongly recommend setting their email to a "null" so outgoing email is binned, and changing their name to add something to indicate they have left to other users.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,864 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot