There's no particular load on our mail-server, we're receiving maybe 2 mails a day but it's taking around 1 1/2 hours for an email to pop from our mailserver into a jira issue.
Atlassian Team members are employees working across the company in a wide variety of roles.
June 30, 2013 edited
Hello there,
Could you check the delay set on your Incoming Mail Handlers? JIRA by default checks for email every minute, but that setting can be changed and it could be set to a larger time delay than the default value. You can check that on https://example.atlassian.net/secure/admin/IncomingMailServers.jspa
If the delay is set correctly that could indicate a different problem entirely, so I would recommend you to open a ticket on https://support.atlassian.com so we can further troubleshoot it.
Hope it helps!
Regards, Marlon
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