Default creation state on Kanban board should use the 'Backlog Kanban' state

[Bruno Gasnier]

I have a project with 3 boards globally like this :

- Dev Scrum board (Dev todo, Dev in progress, Dev done)

- IT Kanban board (IT todo, IT in progress, IT done)

- Test Kanban board (Dev done and IT done, Test in progress, Test done)

The project workflow is set so that when we create a new issue, it has 'Dev todo' state.

We also have a 'IT backlog' state to allow IT users to maintain their backlog and we have set this state as 'Backlog Kanban' in the columns definition of the IT board.

When we create a ticket in the IT backlog, the state is 'Dev todo', we expected it to have 'IT backlog' state.

Is there a way to do this ? (automation, feature...)

[Walter Buggenhout · Accepted solution]

Hi @Bruno Gasnier,

I understand that all boards are associated with the same Jira project. It is important to understand that issues are created inside a project, while a board is essentially a view on those issues. Or in other words, you always create your issues in a project, never in a board.

When creating an issue, apart from choosing a project you also have to select the issue type (story, task, bug, ...) you want to create. An issue type can only have a single workflow within a project, but each separate issue type can have its own workflow.

Having said that, if a different workflow is required for different issues in the same project, the usual way to solve this is to set up different issue types - each having its own workflow. That way an IT task can have a different initial status than e.g. a Story that goes to the dev team.

Have a look into the documentation on:

• Issue type schemes: to find out how to set up issue types for a project 
• Workflow schemes: to find out how to set up multiple workflows for a single project 

[Bruno Gasnier]

Ok, I will create a new issue type for IT tasks.

Thanks !