Default Issue types for Service Desk not there

I installed service desk and created a project, but it is not showing the default issue types created by service desk only shows 2 "Access" and "It Help" Anyone know how to fix this or am I doing something wrong

5 answers

This widget could not be displayed.

Are those the only features you're missing? You could always create the desired IssueTypes and configure them on the service desk end of things.

This widget could not be displayed.

Yeah I know, I just want to make sure this is not some sort of bug or something else is wrong in the backend. Maybe the plugin didn't install correctly or something like that.

This widget could not be displayed.

Yeah, maybe it's worth an uninstall/reinstall to be safe.

This widget could not be displayed.

tried that still the same.

Workflow is incomplete and statuses missing

I would likely raise a support issue with Atlassian. There seem to be some other issues in play here.

This widget could not be displayed.

Long overdue response, but is your project using a Service Desk project template that only has those 2 issue types?  Not all project templates will have all of the issue types seen in Admin > Issues > Issue Types.  You can however create your own schemes and associate them to your project to use all of the default issue types.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

124 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you