Default Issue types for Service Desk not there

I installed service desk and created a project, but it is not showing the default issue types created by service desk only shows 2 "Access" and "It Help" Anyone know how to fix this or am I doing something wrong

5 answers

Are those the only features you're missing? You could always create the desired IssueTypes and configure them on the service desk end of things.

Yeah I know, I just want to make sure this is not some sort of bug or something else is wrong in the backend. Maybe the plugin didn't install correctly or something like that.

Yeah, maybe it's worth an uninstall/reinstall to be safe.

tried that still the same.

Workflow is incomplete and statuses missing

I would likely raise a support issue with Atlassian. There seem to be some other issues in play here.

Long overdue response, but is your project using a Service Desk project template that only has those 2 issue types?  Not all project templates will have all of the issue types seen in Admin > Issues > Issue Types.  You can however create your own schemes and associate them to your project to use all of the default issue types.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,084 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you