Dedicated address for Jira Service Desk

Is it possible to configure a simple and dedicated URL for JIRA Service Desk?

JIRA is deployed at this URL : support.mycompany.com and is used by employee for project management.
Service Desk for our customers is accessible here : support.mycompany.com/servicedesk/customer/portal/1
Customers get confused with this configuration and cannot find the Service Desk Portal easily. Is it possible to redirect automatically customer to the support portal? Or can we configure a dedicated alias for Service Desk?,

1 answer

0 vote

A couple of places I know have tinkered with trying to proxy the portals, but they took the easy route and now just serve up simple redirect pages.  So when a user goes to http://ourcompany/helpme they land on a page that just says "have a line of javascript that directs you to the right portal page"

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Posted 14 hours ago in Jira

We want to know what Jira Service Desk apps you're using!

Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...

38 views 0 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you