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Deactivation of the notification in a particular status

Antonio D'Errico Jan 22, 2015

Hello,

it is possible that in a particular status no mails are sent when there have been changes to a ticket.

Example
Issue is in status in progress.
Now i change a value of a field in this issue (no executing transition), but i do not want that this will be sent to any user.

Best regards
Toni

1 answer

0 votes
Udo Brand Jan 22, 2015

If you have in you notification scheme a notification on update issue, you can circumvene that by doing a bulk edit on this one issue. During bulk edit remove the check "Send mail on this update".That should help

Antonio D'Errico Jan 22, 2015

Hello Udo, thanks but this is not a single action. i need this for a specific issue type. the fields which i want to update should not be send as issue updated event.

Antonio D'Errico Jan 22, 2015

you are right but i do not need it to update retroactive without sending mail

Udo Brand Jan 22, 2015

Ok, I understand now your requirement. Unfortunately I have no solution for that - maybe some else.

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