Dashboard permissions

I am able to make a public dashboard, but the information for the project I've included within it is blank unless you're logged in, defeating the purpose of it being "public" for signage/public report info. 

I went into permissions for my project and allowed "anyone" to view project issues, but then got an error that the permissions were incompatible with JIRA Service Desk. 

What should I do instead if I want to show issues from my Service Desk on my Dashboard to not-logged-in, public viewers? 


Thank you,



1 answer

You can't expose these issues directly, that's for sure. Your permission scheme will prevent it every time. That's just how service desk works, and that makes absolute sense in nearly all situations. It's rather unusual to expose service desk requests this way.

A possibility would be to have a duplicate public project, and have that on your dashboard instead. Creating an issue in Service Desk would create a clone of that issue in your public project. You will need to sync statuses as well. That's all doable with the Clone+ plugin and custom post-functions. But that's quite a bit of work, and that's not possible on Cloud.

If I had to do this with Cloud, I would make a web page fed with a list of issues that match a specific filter. Using the REST api, that's totally doable. That's not the same as having that info on your dashboard, but it's something.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,755 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot