Dashboard filter count mismatch to filter results

Edward Betteridge May 22, 2024

Filter in format:

"request type" = "x" and "custom_field_1" is not empty ORDER BY created DESC

 

Returns 1 value when manually searched

When used in a filter count, returns 0

 

Is this a bug?

1 answer

1 vote
Rudy Holtkamp
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 22, 2024

Hi @Edward Betteridge and welcome to the community,

There is too little info to be able to help you. So could you post more info?

Edward Betteridge May 22, 2024

Hi Rudy, Sure:

Filter Result:

filter result.png

Dashboard Filter Count Config

filter config.png

Dashboard Filter Count Result

filter count.png

Rudy Holtkamp
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 22, 2024

Hi @Edward Betteridge ,

The only thing that I can think of is that you have a criteria on Total. Select the pen icon of the second image. It should show you this:

image.png

So the criteria should be empty. (In the criteria you can only narrow the filter down, giving you less hits).

Could you check if it is empty?

Edward Betteridge May 22, 2024

Hi Rudy, 

Yes this is empty & identical to the above.

Rudy Holtkamp
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 23, 2024

In that case it indeed does not make sense. I would suggest you create and save a new filter (with another name) and add a new number gadget to the dashboard.

There are only two things I can think of:

  1. You've selected a different filter (with the same name)
  2. You are watching the dashboard with another browser and as another user (which does not have the correct filter permissions).

But I guess both will not apply, hence I suggested to recreate everything.

Edward Betteridge May 27, 2024

Thanks for the advice @Rudy Holtkamp

I checked the above & all is as expected.

 

I tried recreating everything and I still have the same issue.

 

I'll raise it as a bug

 

Like Rudy Holtkamp likes this
Rudy Holtkamp
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 29, 2024

@Edward Betteridge any news from Atlassian?

Edward Betteridge May 29, 2024

Not yet

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