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Dashboard Pie Chart not displaying for some custom fields

Hello everyone,


I had a dashboard that was running smoothly. A simple pie chart gadget that I had filter on and grouping by labels.


Now I get the following error:

Unfortunately, one or more of your preferences are now unavailable. Please update your preferences, or remove gadget by clicking delete from the title bar above.

  • An error occurred while generating the response.




1. I have access to the filter and filter gives me result as expected of 10 tickets or so

2. I see there are lables in those tickets as expected.

3. Tried to remove the gadget and add a new one but this didn't help either.


What might be the reason for this to stop work and how do I fix it? I read quite a bit on the topic but couldn't see any solution.

4 answers

2 accepted

0 votes
Answer accepted


I'm guessing I hit this issue.

0 votes
Answer accepted

Issue identified by Atlassian, fix under deployment:

Same issue, we opened a support request to Atlassian.

0 votes

Hi All,

I am facing the same issue. Could you please let me know if the issue is from my side or it's from jira side.

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