Customizing e-mail content w/ Cloud/OnDemand

My team would like to customize the content of e-mails they get from JIRA; for example, when an issue is assigned to them they'd like to get the description in the e-mail, rather than simply the summary and the link to the JIRA issue.

I think this is possible with a server install of JIRA, by editing the template files, but I'm seeing that this is a restricted function in OnDemand JIRA.  I'm wondering if that's still the case (probably), and if so, are there any plugins or other creative ways to expand the e-mail content? 

1 answer

Hi Jace,

As of now, unfortunately, there's no way to customize the email template, as you mentioned, it falls under our Restricted Functions, which stills true at the moment.

There's also no plugins to enable this level os customisation, but we have an open request about a new feature to be developed that should address this matter consistently, so please keep an eye on it and comment if possible to let our developers know your thoughts about it.

Here it is:

I hope it helps!

Thanks!

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

234 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you