Customizing Text for JIRA issue

Hi All

I am using JIRA (v5.0.2#725-sha1:5735107)

I am looking at and wanted to customize text for my JIRA issue.

Chage "Create a Issue" to "Create Incident" etc

Documentation says language jar files are found under atlassian-jira/WEB-INF/lib but there are no language jars available there.

There are some language jars underC:\Program Files\Atlassian\Application Data\JIRA\plugins\.osgi-plugins\transformed-plugins found this jar jira-languages-5.0.2-en_US_1333084634000.jar

There is no jira-lang-default.jar

Extracted jar and did not find text to change as shown in documentation.

Is there some other documentation or is this outdated?

Please let me know.


4 answers

1 accepted

1 vote
Accepted answer

Try changing in atlassian-jira/WEB-INF/classes/com/atlassian/jira/web/action/ file.

Thanks Jobin

I changed all places in the properties file where it said "Create Issue" and it did change the text on link in the dashboard. However when I click on the link the popup which comes still shows "Create Issue".

Any idea where to change for this text?


That's probably coming from some java script or a bundled plugin!

I am better of than where I was but not exactly there...

Thanks for your answer.


I updated this file to replace Component by Application but no effect

Even after rebooting Jira

Any idea?


Hi Jobin,

I also wanted to change the text Issue to Ticket. I am using Jira 5.1.3.

I have changed file from jira-languages-5.1.3-en_UK.jar at location jira-home/plugins/.bundledPlugins & as well as file at the location atlas-jira/WEB-INF/com/atlasssian/jira/web/action/

But still the text in jira has not changed. I am not getting proper documentation as per Jira 4.2.

Can you please help me? How can I change the particular text in Jira 5.1.3?

Thanks & Regards,


No point in modifying the bundled plugin under .bundledPlugins folder because JIRA will overwrite it during restart.

You need to modify it under WEB-INF/classes/

And then restart JIRA. See if it helps!

Hi Jobin,

Thanks for the answer... It worked!!! :)

Hi Jobin,

I wanted to change Issue to Ticket inside Activity Stream Gadget. Because,in the activity stream gadget I am getting message as user linked 2 issues. I wanted to change the issues to tickets.

I find inside, But there is no activity stream gadgets to change this. As well as I have changed description for the System Plugins. The name of the Plugins & modules have changed but not the description.

How can I change this. Can you please help me for this?

Thanks & Regards,


Hi Jobin,

As well as on Browse project screen, where we change all the schemes there also It is not changing Issue to Ticket.

Can you please tell how can I change this ??

Thanks & Regards,


Many of those are bundled plugins themseleves and they might have their own i18N files. You will have to edit those plugins I guess.


I am having same issue with JIRA 6.34

There is no WEB-INF/classes/

Any idea how change


@Jobin Kuruvilla [Go2Group] I am trying to edit the same file and want to add an link in the text , but its coming as text instead of a link 

Here is what i am doing {0}cannot be assigned issues.Resolve here <ahref="URL">Submit</a>

doing this here :atlassian-jira/WEB-INF/classes/com/atlassian/jira/web/action/

How can i do this please help 



Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,219 views 5 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you