Customize email notifications

I've seen on the online help that it's possible to customize the content of the notifications by email that we send.
How do I get the acces to the Jira distribution to do so ?

2 answers

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Accepted answer

Hi Coralie,

Are you using Ondemand or a downloaded version your hosting yourself?

If you are using OnDemand this is not possible.

If you are hosting your Jira instance yourself you can edit the velocity templates in the following directory : <Jira Installation Directory>/atlassian-jira/WEB-INF/classes/templates/email

Best regards,


Yes, we're using JIRA OnDemand...
Thanks for your answer !

Hi Coralie,

You can customize the content of notification in both Server and Cloud versions of JIRA using our addon 

Please refer to examples on to see what's possible.



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