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Customise notification emails

sophie_jim
sophie_jim Jun 08, 2022

Hi there,

For a project, can I customise this email and add more custom fields in the email? Thank you.

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Alex
Alex Community Leader Jun 08, 2022

Hi @sophie_jim 

It is not possible to edit mail templates for Jira notifications only JSM customer notifications are available. There were a feature request JRACLOUD-7266 recently closed and Atlassian did not prioritize that. 

I saw this thread in which @Darryl Lee suggests a customized approach using Automation for Jira, perhaps it could help your use case.

Cheers,

Alex

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