When an issue is created and a customfield is not set in JIRA, no inserts are made into the mysql database. Therefore the following condition in the workflow will not be satisfied, and the JIRA issue not able to be closed.
if customfield is null
Is this the way JIRA should function? And if so, is there a way in which I am able to make an insert with a value of NULL for the empty (unset) customfield?
Yes, it deliberately puts nothing in the database when a custom field is left empty.
It should be irrelevant to you though, as the UI, REST and internal code all recognise and handle that as "no value set".
The way you have phrased this suggests you might be trying to insert data with SQL. NEVER do that with a JIRA database.
Hi Nic, thanks for your answer. No I am not trying to insert any data via SQL. On the other hand, in the JIRA workflow, I have set a condition, which enables an issue to be closed if and only if the value is not set (i.e. is NULL). Naturally if nothing is inserted into the database the customfield value does not exist (and therefore is not NULL), hence users are unable to close an issue. Could you suggest a workaround for this problem?
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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