Customers reply to JIRA email

Diane Sutton February 4, 2016

Hi

When an agent puts a comment into JIRA and the customer is notified, if they just 'reply' to the email (rather than logging in to the portal) what will happen to their reply? 

1 answer

1 vote
viktorokolot
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
February 4, 2016

Hi @Diane Sutton

  reply is added to the ticket as a comment

Suggest an answer

Log in or Sign up to answer