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Customers cannot see articles in knowledge base

Hi all,

Customers of a Service Desk cannot see the articles that are placed in the knowledge base. How can i configure it?

Kind Regards,
Mustafa Demir

2 answers

1 accepted

0 votes
Tyler Brown Community Leader Jan 18, 2021

Hey @SMT - Mustafa Demir building on what @Brant Schroeder mentioned, make sure that your labels are configured properly as well. If your JSD instance is looking for labels they will need to be present on any KB articles for them to be visible for customers as well.

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