Customers can't see reported issues that were imported

I imported issues from Redmine, all the issues appears like "Created be ME", and the "Reporter" field comes with the original Redmine author of that issue.

When the user that reported this issue log into JIRA Portal, he can't see any issues that were imported.

I need that all the issues I imported from Redmine to be visible at least to the reporter (original Redmine author).

1 answer

1 accepted

1 vote

There's a good change that the 'Customer Request Type' is not filled out. This is the request type that you create when you set up the forms for your Customer Portal.

You can check if this is the case with this JQL:

Project = <your service desk project> and "Customer Request Type" is EMPTY

If so, you can update this field for each of your underlying Issue Types through Bulk Change. Check with one or two issues first, but this might be the reason.


Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

523 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you