Hi - I have customer portal configured for Service Desk and my customers are able to perform all functions except when the customer tries download an attachment from comments (it could be a file they themselves attached), they get error message "Access Denied". I checked all the permissions and they seem fine.
Hello Roshni, This is an odd behaviour, if you create a test customer, can you also reproduce the problem? Can you also mention the attachment in a comment and check if it will be the same problem? If so, try to look in your log files for any hint that could lead you to the root cause of the problem.
Introduction This article will give insight on how a small software development department implemented Atlassian products to enhance and streamline the business process. The privately held company h...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs