Customer stopped seeing the issues after the migration.

Hi,

We have configured JSD projects in cloud instance and. Tickets are moved from one JSD project to another. Customers are there in both projects.

Now all the Customer stopped seeing the issues after the migration. 

Please let us know the cause of this. Thanks in advance.

Regards,

Swetha

1 answer

0 votes

When you say "tickets are moved", do you mean they are moved from one project to another in one instance or between "JSD projects in cloud instance and.", whatever the . is supposed to be?

Hi Nic,

Tickets are moved from one project to another in the same instance.

Regards,

Swetha

Hmm, ok, that suggests that the customer is not a customer in the target Service Desk.  Can they raise new requests in the Service Desk you've moved to?

https://jira.atlassian.com/browse/JSDCLOUD-3613 is the root cause of this problem. 

Regards,

Swetha

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,774 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot