Customer specific SLA in Service Desk

[Henri Volk [amily]]

Can I configure SLA depending on customer? We have different SLA times for some customers. 

[Walter Buggenhout · Accepted solution]

Sure. SLA configuration is based on JQL filters. So if you can somehow filter your issues per customer, you can set an SLA per customer.

[Henri Volk [amily]]

thanks Walter!