Customer shouldnt be able to see the Time we tracked


in the Tickets you are able to see the Time we worked on it.

Is ther any way to not show this to the Customer User?

Thanks a lot.


2 answers

1 accepted

0 vote
Steven Behnke Community Champion Aug 27, 2014

This plugin looks about right, free too. Right now you can't be specific (their roadmap says they should allow group seletion at some point) but if the users dont have "Can work on Issue" permissions they can't see the work logged.

This Tool works perfectly fine! Thank you.

But the Customer is still getting the Email if he is watching an Issue.

Is there any way to avoid thad?

Steven Behnke Community Champion Aug 28, 2014

You are very welcome. :)

For the follow up, I suppose I would leave that to the notification scheme. Seems most simple. Ensure that the Customer User isn't in the various time-logging related events:

  • Work Logged On Issue
  • Work Started On Issue
  • Work Stopped On Issue
  • Issue Worklog Updated
  • Issue Worklog Deleted

I would think.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

818 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you