Customer shouldnt be able to see the Time we tracked


in the Tickets you are able to see the Time we worked on it.

Is ther any way to not show this to the Customer User?

Thanks a lot.


2 answers

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Accepted answer
Steven Behnke Community Champion Aug 27, 2014

This plugin looks about right, free too. Right now you can't be specific (their roadmap says they should allow group seletion at some point) but if the users dont have "Can work on Issue" permissions they can't see the work logged.

This Tool works perfectly fine! Thank you.

But the Customer is still getting the Email if he is watching an Issue.

Is there any way to avoid thad?

Steven Behnke Community Champion Aug 28, 2014

You are very welcome. :)

For the follow up, I suppose I would leave that to the notification scheme. Seems most simple. Ensure that the Customer User isn't in the various time-logging related events:

  • Work Logged On Issue
  • Work Started On Issue
  • Work Stopped On Issue
  • Issue Worklog Updated
  • Issue Worklog Deleted

I would think.

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