Customer service feedback survey

Hello All...


Need some help on this:

Is there way in JIRA to send a email with a survey link to the customer to get a feedback on how the service was after the ticket is closed.



3 answers

Hey Manu.

What I think you can do is this:

  • Create an event and an E-mail template attached on it.
  • Create a postpone funcion for your "Closed" status (or anyone that set the issue closed)
  • Point the postpone function to send that E-mail

Hope this helps!

Thanks Diego...

Could you please guide us to the steps on how to build the E-mail template which can be associated to the survey & where is the survey capability in JIRA. We are not using confluence.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,323 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot