Customer service feedback survey

Manu Kaura August 4, 2014

Hello All...

Greetings...

Need some help on this:

Is there way in JIRA to send a email with a survey link to the customer to get a feedback on how the service was after the ticket is closed.

Regards

Manu

3 answers

0 votes
Aykut KANYILMAZ August 5, 2015
Ken Rupin March 29, 2018

Have you used this plug? I'm trying to develop a random survey solution that randomly selects closed tickets to provide survey's too...covering like 10% of my population. Do you know if the plug can be adjusted to do that? 

0 votes
Manu Kaura August 12, 2014

Thanks Diego...

Could you please guide us to the steps on how to build the E-mail template which can be associated to the survey & where is the survey capability in JIRA. We are not using confluence.

0 votes
Diego Zarpelon
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 6, 2014

Hey Manu.


What I think you can do is this:

  • Create an event and an E-mail template attached on it.
  • Create a postpone funcion for your "Closed" status (or anyone that set the issue closed)
  • Point the postpone function to send that E-mail

Hope this helps!

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