Customer service feedback survey

Hello All...

Greetings...

Need some help on this:

Is there way in JIRA to send a email with a survey link to the customer to get a feedback on how the service was after the ticket is closed.

Regards

Manu

3 answers

Hey Manu.


What I think you can do is this:

  • Create an event and an E-mail template attached on it.
  • Create a postpone funcion for your "Closed" status (or anyone that set the issue closed)
  • Point the postpone function to send that E-mail

Hope this helps!

Thanks Diego...

Could you please guide us to the steps on how to build the E-mail template which can be associated to the survey & where is the survey capability in JIRA. We are not using confluence.

Ken Rupin I'm New Here Mar 29, 2018

Have you used this plug? I'm trying to develop a random survey solution that randomly selects closed tickets to provide survey's too...covering like 10% of my population. Do you know if the plug can be adjusted to do that? 

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Monday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

629 views 6 12
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you