I have an automation rule that if the status is Waiting for customer and a comment is added by a user who is not an agent, there's an automated transition to go back to In Progress status.
I have service desk customers (not agents) replying back to emails that automatically get generated. The email is added as a comment and tagged as REPORTER and INTERNAL.
The users are not INTERNAL users.
Any help greatly appreciated!
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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