Customer registration succeeds, but customer and email address are gone after refresh.

[Guido Leenders]

One out of say every 100 customer registrations, the customer is not added and instantly disappears.

Steps to reproduce:

• Go to the form https://acme.atlassian.net/jira/servicedesk/projects/KEY/customers.
• Click on "Add customers"
• Enter email address and OK.
• New customer appear in list.
• Click in browser on Refresh.
• Customer is gone.
• The customer gone is neither appearing in picklists, not even after minutes.

When I retry and retry, it keeps happening. It is consistent for otherwise seemingly normal business email address: either an email address can be registered as customer or not on this service desk project.

The JIRA user has using admin privileges.

What am I doing wrong?

[Guido Leenders]

Hi Liam,

thanks for the advice! It seems to work again. I have seen it happening on various occasions, but maybe it is a generic issue due to lacking error handling.

For now when it occurs again I will try again a few days later.

Regards,

Guido

[Liam Green]

Hi @Guido Leenders 

Has this been happening since yesterday?  It may be related to the current Atlassian incident:

https://status.atlassian.com/

If it has been going on for longer than this then it may be worth logging it with Atlassian as a bug.