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Customer registration succeeds, but customer and email address are gone after refresh.

One out of say every 100 customer registrations, the customer is not added and instantly disappears.

Steps to reproduce:

When I retry and retry, it keeps happening. It is consistent for otherwise seemingly normal business email address: either an email address can be registered as customer or not on this service desk project.

The JIRA user has using admin privileges.

What am I doing wrong?

2 answers

0 votes
Liam Green Community Leader Nov 26, 2020

Hi @Guido Leenders 

Has this been happening since yesterday?  It may be related to the current Atlassian incident:

If it has been going on for longer than this then it may be worth logging it with Atlassian as a bug.

Hi Liam,

thanks for the advice! It seems to work again. I have seen it happening on various occasions, but maybe it is a generic issue due to lacking error handling.

For now when it occurs again I will try again a few days later.



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