Customer queues in Service Desk

Is there any way to set up queues in Service Desk that the "customer" can run? We want customers to be able to see all unresolved issues submitted for thier projects - not just the ones they have submitted. How do I configure this in Service Desk?

2 answers

This is not possible at the moment with Service Desk. We build something like this by giving the user access to the real JIRA and using the Zones Plugin to handle visibilities.

According to the Marketplace the Zones Plugins does not support JIRA 6.3 - any ideas when JIRA 6.3 will be supported by your plugin?

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