Customer portal to view submitted requests but not submit a new request

We use email submits for requests. We would like to create a Service Desk Portal that will allow users to see the requests they have submitted via email but not let them submit directly from the customer portal. Is this possible?

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you might be able to if you block network access to the service desk page but, allow only my request to be seen by the users? besides that i do not see another way to do it.

 

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