Customer has a no reply account

It it possible to create tickets from a no-reply account and send all other notifications to customers other email address?

2 answers

1 vote

Not really - a customer account is little more than an email address.  If they send a request for help from a no-reply account, then JIRA has now way of knowing who else they might be, it can only send mail back to that account.  If it goes down a black hole because the customer has a no-reply, then tough.   If the customer wants to be informed of progress on a call, then they need to use an email address that they can get replies to.

Thanx for confirming this..

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