Customer does not receive his mail for resetting password

Hi

when a customer reset his password via the customer portal, he does not receive the mail with the resetting link.

 

Could you please help us with an solution.

 

Best regards

Olli Lutz

2 answers

I assume that you verified the email address/spam boxes? Is everyone else getting notifications from Jira? Also verify email cue in system setting to make sure the email was not stuck in que.

Hey Olli, I see that you added a label jira-cloud so this could be a problem in our environment. To see if that is the case, would you mind opening a ticket in our https://support.atlassian.com ? This should help.

Cheers,
WZ

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