Customer Portal to our customers without granting them any licensed access

We actually use Jira 6.4.12 and the ServiceDesk plugin. We’d like to provide an access to the Customer Portal to our customers.

In the terms of the license agreement (https://confluence.atlassian.com/servicedesk025/jira-service-desk-licensing-754977562.html) you have a clause, declaring that there’s no need for customers to have a user license to access the Customer Portal.

Unfortunately we’ve faced a problem that no user can access the Customer Portal without granting him a “jira-user”.

Is there any way to provide an access to the Customer Portal to our customers without granting them any licensed access.

1 answer

Hi Vladimir,

So if you add a customer to the project under people you can't access with this? This should work.

Br, Niclas

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