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Customer Portal Service Desk show more Information

andy.murolo
andy.murolo July 7, 2017

I would like to show my customers more Information in the Ticket overview than you have to fill in at the time of the creation. How can I configure this?

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Daniel Vargas Llopis
Daniel Vargas Llopis
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July 7, 2017

Hi Andy,

Under Project settings -> Request Types -> Edit fields, you can add Field help, a short description for each field to guide the customer on what information they need to provide.

I'm not sure that's what you're looking for, but hope that helps!

 

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