Customer Portal - Request dropdown / filter

[Emily Cullinan]

Hi,

Is there a way to configure the dropdown that is used to filter through requests in the Customer Portal? It would be useful if we could amend the criterea - for example, tickets that are marked as 'Resolved' are currently listed in 'Closed'. According to our processes, these are technically 'Open' requests still, so we'd like to be able to customise the options listed a bit more.

Thanks,

Emily

[Emily Cullinan]

Hi,

Was anyone able to offer any assistance with this? We're very keen to customise this as currently it is a source of confusion for our customers. At the very least, it would be good to customise the filters used for the options to ensure 'Closed' refers to only tickets that are in the 'Closed' status.

Thanks

[Michiel Kenis]

Still looking for a solution here! 

[Lorenzo Bueno]

Hello, 

These are the filters available for the customer through the customer portal: https://confluence.atlassian.com/servicedeskcloud/blog/2016/01/improved-my-requests-page. 

There are some feature requests in order to provide a greater customization on filtering requests.

https://jira.atlassian.com/browse/JSDCLOUD-3713

https://jira.atlassian.com/browse/JSDCLOUD-3334

https://jira.atlassian.com/browse/JSDCLOUD-3355

I hope this helps. Have a nice day. 

[Emily Cullinan]

Thank you Lorenzo, however the link you've posted above doesn't seem to work, can you doublecheck it please? 

[Lorenzo Bueno]

Hi Emily, that was odd. You can try here: https://confluence.atlassian.com/servicedeskcloud/blog/2016/01/improved-my-requests-page 

If it does not work, try on google the following: "improved my request page". 

If it works as expected now, would you kindly upvote the answer? Thank you very much in advance!