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Hi,

Is there any kind of Customize field in JIRA where i can create Customer database.

For Example i have 200 customers. and i get a complaint call from a Customer Called XYZ and which i will select from select list of 200 customers.

after selecting XYZ this is it possible to display customer Details like Phone number address contact person name automatically on complaint form.

1 answer

0 votes

Hello Vikram,

I believe this plugin can help you out: https://marketplace.atlassian.com/plugins/com.atlassian.jira.toolkit

You can find more info on the plugins page: https://ecosystem.atlassian.net/wiki/display/JTOOL/JIRA+Toolkit+Plugin;jsessionid=C7FFD863A74808B8CF22FA0614479498

For the usage of the "User Property Field" custom field usage, see the comment below:

I found this plugin allows the display of a user (assignee or reporter)
property on the view issue page, by using the default value. eg. 'assignee:phonenumber'

Basically, set the default value of your custom field to either "assignee:Phone" or "reporter:Phone" and you should get the phone number of the assignee or reporter in your issue display.

I hope this can help you out,

Cheers!

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