Custom notifications stoped working after JIRA 5.1 upgrade

I am trying to figure out why my custom notifications stopped working after we upgraded to 5.1 JIRA from 4.1.2. All out of the box notifications working just fine.

3 answers

1 vote

Maybe they were coming from a plugin? Or your customizations are not compatible with 5.1?

they are not coming from a plug in. It's a custom named generic event with distribution to various groups.

The migrations shouldn't take away any such changes.However, look at the notification scheme to confirm.

What template is used for the mail?

Any error in the logs? Are you sure the event is fired? Check the workflows to confirm.

it's using generic template.

I checked the logs and don't see anything. I also checked email-template-id-mappings.xml and see "Generic Event" is listed. Do you have any other ideas?

Hi Karl,

u mean email notifications ?

  • Did you created new velocity templates for that customization ? (are they in templates folder ?)
  • All events, listeners and notifications schemes are set right for these templates ?
  • If these notifications was proccessed by Jelly, make sure Jelly service is on.
  • Try to look to the logs if can you find something useful

yes email notifications. they are not coming from a plug in or any custom templates. It's a custom named generic event with distribution to various groups. event is fired through the workflow. for example "Fire a RM Change Notification Event event that can be processed by the listeners."

it is using generic template

And that event is listed in events ? Try to look in email-template-id-mappings.xml .

I checked the logs and don't see anything. I also checked email-template-id-mappings.xml and see "Generic Event" is listed. Do you have any other ideas?

Hi

Can anyone help me with this query?

I want to create email reminder for the users. They should be notified for the time sheets to be completed on a specified time via email.

Is it possible ?

Thanks

Aman

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,241 views 14 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot