Custom notification scheme is not sending emails

our jira projects which are using the default notification scheme work fine but we have one project where we created a new notification scheme. none of the notification emails are being sent. We are using the same sender email.

e.g. issue created is configured to notify the project lead and a single user (which is a group email I am named as the project lead and the support email user is setup in jira under project role / users.

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In that project, both of you do have the browse project permission and thus are able to view the created issues?

Do you have another workflow in that project? Maybe it's configured to trigger an event other than "issue created" which is referenced in your notification scheme? Look at the event in the post function.

the Browse Projects permission is granted to Project Role (Users) and Group (ci). Project Role (Users) has the support user assigned as a single user and 2 groups. I am a member of one of the groups.

The only post function for the "Create" transition in the workflow is to fire "Issue Created" event.

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