Custom issue status field

Can I create a read-only field that is dependent on the standard Issue Status field?


Example
Issue Status is "In Development", but the custom field will be "In Progress".
Issue Status is "In QA Review", but the custom field will be "In Progress". 

2 answers

1 accepted

0 votes

Two options

  1. Service Desk Requests can show the customer a simplified status that differes to the actual workflow
  2. You can with a bit of code to calculate and populate it.

How can I proceed with option #1?

See https://confluence.atlassian.com/servicedeskcloud/creating-service-desk-request-types-732528762.html

Oops, sorry, a bit too quick.  See the bit that says "On the Workflow Statuses tab, you will see the default JIRA workflow status names displayed on the lefthand side. You can change how these statuses appear to customers by editing the "Status name to show customer" fields as shown:"

You need to get your JIRA workflow right, then you can show it to the customers in different ways, simplifying the status.  If, for example, you have a bug, it might go through phases like "new -> accepted -> in dev -> in test -> in build -> in production".  Your customers probably only need to see "open, in progress, delivered"

 

Hello,  Nic!

Can you provide a way to get issue's "Status name to show customer" from groovy script?

Thank you!

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