Custom issue status field

Can I create a read-only field that is dependent on the standard Issue Status field?

Issue Status is "In Development", but the custom field will be "In Progress".
Issue Status is "In QA Review", but the custom field will be "In Progress". 

2 answers

1 accepted

0 votes
Accepted answer

Two options

  1. Service Desk Requests can show the customer a simplified status that differes to the actual workflow
  2. You can with a bit of code to calculate and populate it.

How can I proceed with option #1?


Oops, sorry, a bit too quick.  See the bit that says "On the Workflow Statuses tab, you will see the default JIRA workflow status names displayed on the lefthand side. You can change how these statuses appear to customers by editing the "Status name to show customer" fields as shown:"

You need to get your JIRA workflow right, then you can show it to the customers in different ways, simplifying the status.  If, for example, you have a bug, it might go through phases like "new -> accepted -> in dev -> in test -> in build -> in production".  Your customers probably only need to see "open, in progress, delivered"


Hello,  Nic!

Can you provide a way to get issue's "Status name to show customer" from groovy script?

Thank you!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Wednesday in Jira

Make your Atlassian Cloud products more secure: our NEW admin security guide

Hey admins! I’m Dave, Principal Product Manager here at Atlassian working on our cloud platform and security products. Cloud security is a moving target. As you adopt more products, employees consta...

113 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you