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Custom fields smart value in automation

Hi guys! 

What we need ?

We trying to replicate the form with custom fields in jira automation that sends e-mail with forms to single or multiple e-mails.


What we try ?

We trying to use several types of custom.fields  like:

{{issue.field name}}
{{issue."Complete name"}}


{{issue.[“[IO] - field name”].name}}

{{issue.[“[IO] - field name”]}}

{{issue.fields."[IO] - field name".name}}

{{issue.fields."field name".name}}


{{issue.fields.[IO] - Field}}

{{issue."Complete name"}}


{{issue.[[IO] - field name].12493}}

{{[IO] - field name.description}}

None os this working, someone can help me with ?

3 answers

1 accepted

0 votes
Answer accepted

Hi guys good day


We managed to make this work, we use this string:


But if we use 

{{issue.field_name.description}} this wont work.


But thanks to all support i think the {{issue.field_name}} string will work for anyone.

Hi @Daniel D_Alessandro 

When you have difficulty finding the exact smart values for your fields, this how-to article can help.  Essentially you use a browser tab to look at an example issue and see all fields.

Once you find the field's smart values, the field's type can influence how you access it.  For example, text fields just return the value, while other fields may return an ID value.  That same how-to will help find any attributes of the field, such as ID, name, etc.  When in doubt, please try {{issue.myFieldName.value}}

Kind regards,

Hi @Daniel D_Alessandro , can you share some screenshot of the automation? I will try to test it...

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