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Custom fields, screens etc.

Hi All,

I am just trying to configure JIRA Service Desk project on cloud for using custom fields. There was no problem with creation of custom field but during some tests I realized that screens and fields configuration don't affect my projects. I mean that doesn't matter what changes was applied no result on the screens happened. Some example:
I have deleted all field from view screen but these field still can be viewed. In another test I have used different project with completly different field and screen schemes but I can use field which was not added to that.

Any ideas what can I do ? Maybe it is normal JIRA's behavior

2 answers

Hi @Michał Szulda,

Actually, i was not understood what exactly trying to say but one thing i must say about the custom field and all that whenever we are created/updated custom filed to make the changes will happen we need to reindex the project in which we are using those custom fields.

0 votes

About what fields are you talking?There special fields like summary, description, resolution etc which can not be hidden that easily.

I was trying to delete all fields from some screen. Both special and not but the issue's view screen still looks the same.

If you remove custom fields from the screen, they must disappear. If they did not, then you removed the fields from the wrong screen. Could you attach a screenshot?

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