Custom fields not appearing on create screen - despite screen set

philipf
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May 17, 2024

In jira cloud version, (and I looked around for an answer since this seems easy, or at least doable).

But when I create a new ticket, some custom fields, some don't appear.

How can I default which fields to show on new issues?

I would assume it is a create screen, and then part of the scheme. But I have the screen scheme to use a screen for all screen types, and the fields are there.

People will not click on the ellipses and the show fields. 

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Kalyan Sattaluri
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May 17, 2024

Hello @philipf 

My understanding is that as long as custom field is assigned to a screen, it will show up, unless the field is marked "Hide when empty".

Is the field not on the create screen even though its associated to it, or its just that you have to expand to see it?

philipf
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May 21, 2024

it isn't in the hide when not in use, some fields just don't show up, until i add them through the custom field. 

 

I think it may be something linked to my specific account.

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Aaron Pavez _ServiceRocket_
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May 17, 2024

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