Custom fields against a customer?

[Richard]

We are looking at using JIRA service desk but is it possible to record information against a customer?

E.g: the department the person belongs to.

This would be for reporting purposes.

[Marc Jason Mutuc · Accepted solution]

You can use the properties of a user profile.

[Marc Jason Mutuc]

How to go about it : Administer User > Edit Properties ? Define Key and the appropriate Value

[Richard]

Thanks Marc, I hadn't spotted that!