We have a master list of customers contained in SQL. I have created a custom field and populated this within Jira using script runner to import the values. However, is it possible to update this list by updating the data at the database level without having to kick this off within Jira?
should be possible to customfield and customfieldvalue but not recommended. https://developer.atlassian.com/display/JIRADEV/Database+Schema#DatabaseSchema-Customfields
You would need to increase the sequence_value_item table for the customfieldvalue. Otherwise, there could be duplicate entry constraint: https://confluence.atlassian.com/display/JIRAKB/Duplicated+Entry+-+Unique+Constraint+Violated
Another tool would be JIRA CLI that can use to set field value: https://studio.plugins.atlassian.com/wiki/display/JCLI
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