Custom field value not displaying within JQL query

Hello,

I have added a new custom field called "Customer". I have a few values within this Customer custom field.

When creating a quick filter JQL query on a specific board, all values related to the "Customer" field display for selection except 1 value.

Any idea why the 1 value would not be available for selection but all others are there?

Thanks

1 answer

1 vote
Tarun Sapra Community Champion Aug 29, 2017

It could be an indexing issue, if you reindex jira and then check again.

Tarun Sapra Community Champion Aug 29, 2017

Also, make sure all the values are mapped to the right project context. As in custom field you can have different set of values for different projects based on the context configuration.

Hi Tarun,

Thank for the reply. I have performed a re-index and no luck.

Where can i see if values are mapped to the correct project? I use one Customer list across all projects

image.png

Hi Tarun,

Found a workaround, the custom field value was named "A". Later on i renamed it to "AB". Items were still linked to this value.

I created a new value called "AB" which showed up on the JQL search, so all i did was bulk update all issues linked to the first "AB" and assigned it to the newly created "AB" value. Then deleted non feasible "AB" value from my custom field list 

:)

Good to know that it works now! 

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Monday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

650 views 6 12
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you