Custom field configuration changing for end user on Edit screen Edited

I have one user who is a reporting an issue with his field configuration changing on the Edit screen for multiple issues types.  He uses the "Configure Fields" option on the edit screen to set the fields he wants to see.  When he bounces between projects and issue types, it changes his settings for the configure fields on the edit screen.  It seems like it resets to only the fields that are the same for both issue types and removes the fields that differ.  

Has anyone experienced anything similar to this?  Or can point me on where to start troubleshooting?

1 answer

0 votes
Rachel Wright Community Champion Apr 29, 2017

Hi Erica,

I can reproduce your issue.  But unfortunately, that's the only helpful info I can provide.

I don't know why it works that way nor if there's anything you can do about it.  I've written up a help article, for my users, to show them how to "restore" their view to "normal" for their user profile.  (i.e. Show all fields again.)  That's the only way I've been able to "handle" it.

Maybe someone else will chime in with additional details or maybe an Atlassian support ticket would provide more insight?

Have a good day,


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,025 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you