In custom event i want to add the Escalate Event.
During create the event,For Template field they show list of option. What i want to choose from the option for my new event "Escalate".
Please share your thoughts,
This template only defines the email template you'll be using.
So for your custom event I would use the Generic Event template in OnDemand.
Then you can define in your notification scheme who needs to be notified when this event is thrown. And you can use it in your workflow post function.
As Nic already said : in OnDemand you can't edit email templates.
It's a bit more complex than just adding a new line, but it's not painful. See http://docs.servicerocket.com/display/ATLASSIAN/How+to+create+a+custom+event+in+JIRA
However, you've said "OnDemand". So you can't do it because you can't amend the code.
Hi community members, My name is Erika and I’m a product manager at Atlassian. We’re currently investigating how teams are planning work at the program level. We understand that every team in a tea...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events