It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Custom event in Jira

Hi friends,

In custom event i want to add the Escalate Event.

During create the event,For Template field they show list of option. What i want to choose from the option for my new event "Escalate".

Please share your thoughts,

Thanks,

Karthik A.

2 answers

1 accepted

0 votes
Answer accepted

Karthik,

This template only defines the email template you'll be using.

So for your custom event I would use the Generic Event template in OnDemand.

Then you can define in your notification scheme who needs to be notified when this event is thrown. And you can use it in your workflow post function.

As Nic already said : in OnDemand you can't edit email templates.

Best regards,

Peter

0 votes
Nic Brough Community Leader Nov 28, 2013

It's a bit more complex than just adding a new line, but it's not painful. See http://docs.servicerocket.com/display/ATLASSIAN/How+to+create+a+custom+event+in+JIRA

However, you've said "OnDemand". So you can't do it because you can't amend the code.

In onDemand jira it is not possible to create the template means then how we can use the custom event to make active.

Thanks,

Karthik A.

Nic Brough Community Leader Nov 28, 2013

As I already said. You can't. OnDemand does not let you amend code.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Portfolio for Jira

Program managers, we need your help! We want to learn about how you plan work for a team of teams

Hi community members, My name is Erika and I’m a product manager at Atlassian. We’re currently investigating how teams are planning work at the program level. We understand that every team in a tea...

88 views 0 4
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you