Custom domain with service desk

Dear JIRA Help Desk,

We are considering the cloud version of Service Desk. Can we use a custom domain? and if yes, is it possible to configure SSL? What are the prices for this?

Julian

4 answers

1 vote

You can tell Atlassian what you want to name your service, but it will be https://<your chosen name>.atlassian.net

They don't (yet) support other domain names.  As you can see from the url, standard SSL is automatically enabled.  You won't be able to do anything clever with the SSL though (like require external certificates) as the service is locked down in a state that Atlassian are willing to support.

Prices: https://www.atlassian.com/software/jira/service-desk/pricing

2 years later, it's near that one custom domain would be possible: issue 6999. Vote there & watch for updates.

This is unfortunate. It'd be really slick and professional if we could host our publicly-accessible helpdesk from http://support.<our-domain>.com instead of some Atlassian sub-domain.

I agree, it's important to create a homogeneous user experience, and not being able to utilise your own domain makes it difficult.

Totally agree! 

This is really important, can we expect any new regarding this?

0 votes

try adding CNAME to your own domain so it points to https://<your chosen name>.atlassian.net

This is only a partial "fix".  If people use the cname instead of the actual location, they will get errors on dashboards and some reports and displays.  These will not be too bad though, they will go away as when they start following links and menu options, they will be pushed on to the real url

I tried it on my domain. But the problem is that the SSL is restricted only for atlassian domains:

The certificate is only valid for the following names: *.atlassian.net, atlassian.net Error code: SSL_ERROR_BAD_CERT_DOMAIN

Yep.  Another reason why it's pointless - you can play some tricks, but it's not really worth trying to pass through.

By all means, set up the cname, but point it at a web-page that simple redirects to the portal.

RefinedWiki's theme app for cloud called RefinedSites includes custom domains as a feature. You can find it here on the Atlassian Marketplace to try out yourself. Or learn more about the custom domains feature which we released in September 2018 :). 

Here is a preview:

RSJSD-screenshot-custom-domain-result.png

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