Custom domain with service desk

Dear JIRA Help Desk,

We are considering the cloud version of Service Desk. Can we use a custom domain? and if yes, is it possible to configure SSL? What are the prices for this?


2 answers

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You can tell Atlassian what you want to name your service, but it will be https://<your chosen name>

They don't (yet) support other domain names.  As you can see from the url, standard SSL is automatically enabled.  You won't be able to do anything clever with the SSL though (like require external certificates) as the service is locked down in a state that Atlassian are willing to support.


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2 years later, it's near that one custom domain would be possible: issue 6999. Vote there & watch for updates.

This is unfortunate. It'd be really slick and professional if we could host our publicly-accessible helpdesk from http://support.<our-domain>.com instead of some Atlassian sub-domain.

I agree, it's important to create a homogeneous user experience, and not being able to utilise your own domain makes it difficult.

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