You can tell Atlassian what you want to name your service, but it will be https://<your chosen name>.atlassian.net
They don't (yet) support other domain names. As you can see from the url, standard SSL is automatically enabled. You won't be able to do anything clever with the SSL though (like require external certificates) as the service is locked down in a state that Atlassian are willing to support.
This is only a partial "fix". If people use the cname instead of the actual location, they will get errors on dashboards and some reports and displays. These will not be too bad though, they will go away as when they start following links and menu options, they will be pushed on to the real url
Hey Gev, As you are so interested in this topic I strongly recommend trying RefinedSites for Jira Service Desk Cloud. There is a demo site here (set up on a custom domain) you can check out to get an idea of how the app can transform Jira Service Desk for the better: https://demo.refined.site/
Feel free to contact RefinedWiki support if you have further questions.
It is August of 2019... Atlassian *actually* has an opportunity to take a solid bite out of Zendesk's market dominance.. and what are they doing? Not much, apparently.
Atlassian, please enable our (your Customers) ability to upload our own TLS cert (a scripted validation system with LetsEncrypt would be IDEAL) for use with support desk.
Is there an actual timeframe for any of this? How far down in the stack is this feature?
It's underway, but they mentioned they reserve the ability to entirely decline the task; should they deem it "unsafe". We'll see what they do with it; should be interesting.
I think that's the longest running request I've seen in my entire life. I've been monitoring it myself for some 5+ years.
Read carefully. I said it was the longest request that I've seen in my entire life. I. As in myself.
I'm glad to see the troll mode in full effect that you'd all love to overrule my 5+ years of waiting. That's great, and I applaud you both, but really it's only a attesting to the fact that Atlassian is a complete joke. I'm sure that's more your point here, right?
If so, I entirely agree.
No, I was just adopting your tone to reply. "5+" is arbitrary and meaningless, but more importantly "I asked first" is not a valid development planning strategy. There are things asked later that will be more important. I'm hoping that's the point you were actually trying to make.
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