Custom domain with service desk

Dear JIRA Help Desk,

We are considering the cloud version of Service Desk. Can we use a custom domain? and if yes, is it possible to configure SSL? What are the prices for this?

Julian

2 answers

This widget could not be displayed.

You can tell Atlassian what you want to name your service, but it will be https://<your chosen name>.atlassian.net

They don't (yet) support other domain names.  As you can see from the url, standard SSL is automatically enabled.  You won't be able to do anything clever with the SSL though (like require external certificates) as the service is locked down in a state that Atlassian are willing to support.

Prices: https://www.atlassian.com/software/jira/service-desk/pricing

This widget could not be displayed.

2 years later, it's near that one custom domain would be possible: issue 6999. Vote there & watch for updates.

This is unfortunate. It'd be really slick and professional if we could host our publicly-accessible helpdesk from http://support.<our-domain>.com instead of some Atlassian sub-domain.

I agree, it's important to create a homogeneous user experience, and not being able to utilise your own domain makes it difficult.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

216 views 3 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you