I have set up a Service Desk project and enabled customer requests through emails. Whenever I send an email to this email, I receive an email back from service desk about the successful creation of a ticket. Below is how it looks;
We have received your request and will get back to you soon.
– Vernalis IT Support
You can reply directly to this email to add any further comments or attachments.
What I would like to know is that if there is a chance I can custom modify this acknowledgement message? If yes, can you please guide me as to how to achieve this or send me documentation regarding the same?
Thanks in advance.
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