Custom URL for customer portal

This question is in reference to Atlassian Documentation: Configuring the customer portal

Is it possible to configure a custom URL, something like https://support.companydomain.xx , which links to our service desk customer portals?


2 answers

This widget could not be displayed.

Hi Benjamin, it is not possible to customize a URL in Cloud due the Restricted Functions.


Rodrigo Silva

This widget could not be displayed.
Peter Bengov Community Champion Jan 25, 2017

Taking into account what Rodrigo wrote, you can probably have IT to automatically redirect to your Service Desk. 

It's not perfect but could be enough for allowing users to have a simple URL to remember. 

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

573 views 25 15
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you